Talk to us
Specification questions, quotes, warranty claims and trade accounts. A real person replies within one working day, and lighting questions are answered whether or not there is an order attached.
How to reach us
Call us
+1 (888) 555-2783
Monday to Friday, 8:00–18:00 ET
Email us
[email protected]
Replies within one working day
Visit us
1420 Brightway Drive,
Suite 210,
Dover,
DE 19901,
USA
Tell us what you are lighting
The more detail you give us, the more useful the first reply will be. Room dimensions, ceiling height, the wattage on the old lamp and a photo of the fitting are the four things we ask for most often.
Warranty claims are faster by form
If a registered lamp has failed, use the warranty page instead — it collects the serial number and registration reference and routes straight to the returns team.
These four get answered fastest
Send whatever inventory you have, even if it is incomplete, plus the ceiling heights and how many hours a day the lights run. We will come back with a specification and a budget figure, then arrange a survey if the numbers look worth pursuing.
Tell us the dimmer model number from the back plate and the lamp SKU. Nine times in ten it is a leading-edge dimmer and the fix is a trailing-edge replacement — the full diagnosis is here.
Use the warranty form with your registration reference. Replacements ship within two working days and we include a prepaid mailer so the failed lamp can be recycled.
Choose “Trade & Bulk Supply” in the topic list and tell us your typical monthly volume and the lines you use most. Accounts open with a $1,500 initial order and include consignment stock options.